---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Edit a custom parameter

# Edit a custom parameter {#ariaid-title1}

* Release version: Australia
* 
* Updated February 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Modify an existing custom parameter by editing it and resolving naming conflicts if needed.

## Before you begin

Role required: admin

## Procedure

1. In the Define scoring parameter step, select a custom parameter to open it for editing.
2. Edit any field as needed.  
   For example, you can edit the Exclusion criteria. Parameters are grouped under categories. If the parameter name isn't unique, you see the error message: 'Parameter name exists. Choose a unique name.'
3. Select Save.

## Result

The custom parameter is updated and saved successfully.