---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Edit custom category

# Edit custom category {#ariaid-title1}

* Release version: Australia
* 
* Updated February 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Update the details of an existing custom category when changes are required.

## Before you begin

Role required: admin

## About this task

Use this task to edit an existing custom category. You can modify all category fields. Only applicable for cloned skill. The admin isn't permitted to edit a new category for base system skill.

## Procedure

1. In the Define scoring parameter step, select a custom category to edit.  
   The system opens the selected category record in a modal form.
2. Update the value in the Name field.  
   The name must be unique. Duplicate names result in a warning message.
3. Modify any additional fields as needed.  
   All fields in a custom category are editable. Verify that all changes conform with field-format requirements shown in the form.
4. Select Save.  
   The system validates the updated category information.

## Result

If validation succeeds, the category is updated in the category list. If validation fails, the system displays error messages that must be corrected before saving again.