Using scheduling assistant via GenAI in Virtual Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Book, reschedule, and cancel appointments with Virtual Agent conversations using Now Assist. Set up a new appointment, modify an existing one, or cancel an appointment with a streamlined and user-friendly flow.

    Virtual Agent conversations supported by Now Assist uses Large Language Model (LLM) to communicate with customers.

    Booking Appointments

    To book a new appointment:
    1. Initiate the Conversation: The logged-in user contacts your business via your portal. User starts a chat with the Virtual Agent through the Now Assist panel. The user enters the appointment booking request into the chat, and the Virtual Agent uses Large Language Model (LLM)to understand the request.
    2. Provide Details: The Virtual Agent asks the user to share the necessary details such as the date, time, location and purpose of the appointment. The user chooses the purpose, a location and a date and time slot for the appointment.
      Note:
      If the time provided by the user has a conflict with the location's calendar, the Virtual Assistant opens the calendar for the requester to choose a new time.
    3. Confirm the Appointment: The Virtual Agent confirms the details and books the appointment in the user’s calendar.

    Rescheduling Appointments

    To reschedule an existing appointment:
    1. Start the Chat: The logged-in user contacts your business via your portal. The user enters the appointment booking request into the chat, and the Virtual Agent uses Large Language Model (LLM)to understand the request.
    2. Specify the Appointment: The user chooses an appointment to reschedule.
    3. New Details: The Virtual Agent shares the new dates and times for the rescheduled appointment. User chooses a date and time for the rescheduled appointment.
    4. Confirmation: The Virtual Agent updates the calendar and confirms the new appointment details.

    Canceling Appointments

    To cancel an appointment:
    1. Begin the Conversation: The logged-in user contacts your business via your portal. The user enters the appointment booking request into the chat, and the Virtual Agent uses Large Language Model (LLM) to understand the request.
    2. Identify the Appointment: User chooses the date and time of the appointment they wish to cancel.
    3. Confirm Cancellation: The Virtual Agent removes the appointment from the user’s calendar and confirm the cancellation.

    Now LLM Service ensures that these interactions are smooth and efficient, allowing you to manage your schedule with ease.