---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Opportunity Management for business location

# Opportunity Management for business location {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate Service Model Foundation with Opportunity Management for Business Locations to support channel sales.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Overview of the integration {#opportunity-management-for-business-location__section_vvb_ch5_vfc}

Use the Opportunity Management for Business Locations plugin (com.snc.business_organization_opptym) to perform the following actions.

* Create opportunities for business locations
* Modify and manage opportunities for the business locations
* Track the end-to-end life cycle of opportunities
* Enable external channel partners to track opportunities.
{#opportunity-management-for-business-location__ul_sgc_2f5_vfc}

To create an opportunity for business location, see [Create an opportunity](https://www.servicenow.com/docs/access?context=create-new-opportunity&version=australia&pubname=australia-order-management&ft:locale=en-US).

## Data model {#opportunity-management-for-business-location__section_y3n_2h5_vfc}

The Opportunity Related Channel Partner \[sn_bus_org_opptym_related_business_organization\] table is a list of service organizations. You can add a related party record to the table to provide access to another party that is different from the service organization associated with the customer opportunity. All related parties listed as Authorized organizations and associated with a particular customer opportunity have access to the opportunity, the order line items, and all other related entities. Channel partners such as referral partners, influencer partners, and more can be added as related parties to an opportunity.{#opportunity-management-for-business-location__table_dkv_4h5_vfc__entry__3}

| Field | Description | Type |
|-|-|-|
| Opportunity | Opportunity that the related party can access. | Reference |
| Opportunity Role | Type of related party. | Reference |
| Responsibility | Responsibility associated with the related party. | Reference |
| Domain | Domain of the related party record. | Domain ID |
| Domain Path |   | Domain Path |
| Class | Class of the record. | sys_class_name |
| Order | Numerical value assigned to determine the sequence to display the records. | Integer |
| Channel partner | Channel partner whose members can access the order when added as a related party. | Reference |
| Active | Current state of the record, whether active or inactive. | Boolean |
| Deal registration | Reference to Deal Registration (sn_prm_dr_deal_registration). | Reference |
| Program | Reference to Partner Program (sn_prm_partner_program). | Reference |
| Deal Registration Type | Reference to Deal Registration Type (sn_prm_dr_deal_registration_type). | Reference |
[Table 1. Fields on the Opportunity Management Related Party table]

{#opportunity-management-for-business-location__table_dkv_4h5_vfc}
**Related concepts**   

* [Roles and responsibilities](https://www.servicenow.com/docs/PUIkCdRgJPvDVsI52APyPg "After successful integration of Opportunity Management with Service Model Foundation, various roles are added to the list view menu.")  
**Related tasks**   

* [Activate Opportunity Management for Business Locations](https://www.servicenow.com/docs/rYi2wK7kpJ01Sc8zGcFAFA "Activate the Opportunity Management for Business Location plugin to create and track opportunities across the lifecycle of the customer journey.")