---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Order Management for business organization

# Order Management for business organization {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate Service Model Foundation with Order Management to support channel sales.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Overview of the integration {#order-managment-for-business-location__section_vvb_ch5_vfc}

Use the Order Management Business Locations plugin (com.snc.business_organization_orm) to perform the following actions.

* Create orders for business organizations (formerly business locations)
* Modify and manage orders for the business organizations (formerly business locations)
* Track seller and buyer details of the order
{#order-managment-for-business-location__ul_sgc_2f5_vfc}

## Data model {#order-managment-for-business-location__section_y3n_2h5_vfc}

The Customer Order Related Party \[sn_ind_tmt_orm_customer_order_related_party\] table is a list of service organizations. You can add a related party record to the table to provide access to another party that is different from the service organization associated with the customer order. All related parties listed as Authorized organizations and associated with a particular customer order have access to the order, the order line items, and all other related entities. Channel partners such as referral partners, influencer partners, and more can be added as related parties to an order.{#order-managment-for-business-location__table_dkv_4h5_vfc__entry__3}

| Field | Description | Type |
|-|-|-|
| Customer Order | Customer order that the related party can access. | Reference |
| Type | Type of related party. | Reference |
| Responsibility | Responsibility associated with the related party. Note: The default responsibility is set to default_responsibility. | Reference |
| Channel partner | Channel partner whose members can access the order when added as a related party. | Reference |
| Class | Class of the record. | sys_class_name |
| Rank | A numerical value to establish the priority of the relationship. | Integer |
| Domain | Domain of the related party record. | Domain ID |
| Active | Current state of the record, whether active or inactive. | Boolean |
[Table 1. Fields on the Customer Order Related Party table]

{#order-managment-for-business-location__table_dkv_4h5_vfc}
**Related concepts**   

* [Roles and responsibilities](https://www.servicenow.com/docs/qomMSMMGh7R2DsZD5gC3rw "After successful integration of Order Management with Service Model Foundation, various roles are added to the list view menu.")  
**Related tasks**   

* [Activate Order Management for Business Locations](https://www.servicenow.com/docs/ZOxQfQJsTCVNfBR050Ae~g "Activate the Order Management for Business Location plugin to manage the complete order lifecycle.")