---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Outsourced Service Provider manager tasks

# Outsourced Service Provider manager tasks {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage various tasks as an Outsourced Service Provider (OSP) Manager, including onboarding Outsourced Service Provider agents, viewing unassigned cases, and assigning cases to groups or agents under your
supervision.

Some key functions that outsourced service provider managers can perform include the following.
{#osp-manager-tasks__table_b5r_syt_kdc__entry__2}

|   |   |
|-|-|
| [Onboard an Outsourced Service Provider agent](https://www.servicenow.com/docs/pIR5jlCqyc2TGKmJHNqgHg "An Outsourced Service Provider (OSP) manager can onboard OSP agents to manage and fulfill cases.") | An OSP manager can onboard OSP agents to manage and fulfill cases. |
| [Assign a case to an OSP agent](https://www.servicenow.com/docs/SWqpS7Qq8EW2rak2frNmrQ "As an Outsourced Customer Service external manager, you can assign a case to an agent under your group.") | As an Outsourced Customer Service external manager you can assign a case to an agent under your group. |
[Table 1. Outsourced service provider manager tasks]

{#osp-manager-tasks__table_b5r_syt_kdc}