---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View list of entitlements

# View list of entitlements {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an OSP manager or agent, you must view entitlements for an account or consumer to
create or fulfil cases.

## Before you begin

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

## Procedure

1. Navigate to Outsourced Customer ServiceCasesAll.
2. Open a case and click the preview icon next to the Account field.  
   The customer account page is displayed.
3. Click Entitlements related list.
4. Open an entitlement and view the asset details to fulfill a case.

*[\>]: and then