---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Business Portal user roles

# Business Portal user roles {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Different roles allow customers to create and edit cases and manage users from the Business portal.
{#r_BusinessPortalUserRoles__table_g4p_jyh_ts__entry__2}

| User role | What this user can do on the Business Portal |
|-|-|
| Customer \[sn_customerservice.customer\] | * Create a case for this user's account. * View a list of cases created by this user. * Edit cases created by this user. * Search for information. {#r_BusinessPortalUserRoles__ul_h2m_vyh_ts} |
| Customer case manager \[sn_customerservice.customer_case_manager\] | * Create a case for this user's account and for child accounts. * View a list of cases created by this user and view cases for child accounts. * Edit cases created by this user and edit cases for child accounts. * Search for information. * Create a case on behalf of another contact in this account. * View a list of cases belonging to this account. * Edit cases belonging to the account. {#r_BusinessPortalUserRoles__ul_lzg_jhc_qcb} Note: The customer case manager role is not automatically added to the sn_customerservice.contact_role_assignment system property. To expose this role to customer and partner administrators, navigate to Customer ServiceAdministrationProperties and add it to this property. |
| Customer administrator \[sn_customerservice.customer_admin\] | * Create a case for this user's account. * Create a case on behalf of another contact for this account. * View a list of cases belonging to this account. * Edit cases belonging to this account. * Search for information. * Manage users for this account. {#r_BusinessPortalUserRoles__ul_zc3_lzh_ts} |
| Partner \[sn_customerservice.partner\] | * Create a case for this user's account. * Create a case on behalf of customer accounts. * View a list of cases belonging to this user. * Edit cases belonging to this user. * Search for information. {#r_BusinessPortalUserRoles__ul_rzg_b13_ts} |
| Partner administrator \[sn_customerservice.partner_admin\] | * Create a case for this user's account. * Create a case on behalf of customer accounts. * View a list of cases belonging to this account and to customer accounts. * Edit cases belonging to this account and to customer accounts. * Manage users for this account and for customer accounts. {#r_BusinessPortalUserRoles__ul_j2f_n13_ts} |
[Table 1. Business Portal user roles]

{#r_BusinessPortalUserRoles__table_g4p_jyh_ts}
**Related reference**   

* [Customer Service Portal user roles](https://www.servicenow.com/docs/21UafJHmtMfqHuhIZC6UzQ "Several different roles allow customers to create and edit cases and manage users from the customer portal.")

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