Components installed with CTI Softphone

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with CTI Softphone.

    Tables installed with CTI Softphone

    Tables are added with activation of CTI Softphone.

    Table 1. Tables for activation of CTI Softphone
    Table Description
    User CTI Status Stores the agent's availability status.

    Script includes installed with CTI Softphone

    Script includes are added with activation of CTI Softphone.

    Script include Description
    CTIAjaxUtility Ajax class that provides helper functions to set and get user states, get incoming call context, log a call, and queue and dequeue a call.

    Business rules installed with CTI Softphone

    Business rules are added with activation of CTI Softphone.

    Business rule Table Description
    Route available user for Incident Task User CTI Status

    [user_cti_status]

    		 Demo business rule to dequeue a call based on matching rules whenever an agent becomes available.