Components installed with Knowledge Product Entitlements

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with the Knowledge Product Entitlements application.

    Business rules installed with Knowledge Product Entitlements

    Business rules are added with activation of Knowledge Product Entitlements.

    Table 1. Knowledge Product Entitlements business rules
    Business rule Table Description
    Knowledge Product Entitlement Knowledge

    [kb_knowledge]

    		 Implements the needed access controls for users with the sn_customerservice.customer role.
    KB Product Entitlements Knowledge Base

    [kb_knowledge_base]

    Properties installed with Knowledge Product Entitlements

    Properties are added with activation of Knowledge Product Entitlements.

    Table 2. Properties added with Knowledge Product Entitlements
    Property Description
    kb_product_entitlement.knowledge_base.enable Enable access control of Knowledge Bases based on product entitlements.

    If enabled, customers can access all of the knowledge bases related to the products for which they have entitlements.

    • Type: true/false
    • Default value: false
    • Location: Knowledge Product Entitlements > Properties
    kb_product_entitlement.knowledge_base.allow_empty_products Allow access to Knowledge Bases with empty Related Products field.

    If enabled, customers can access all knowledge bases even if no products have been specified in the Related Products field on the Knowledge Base form.

    • Type: true/false
    • Default value: false
    • Location: Knowledge Product Entitlements > Properties
    kb_product_entitlement.article.enable Enable access control of Knowledge Articles based on product entitlements.

    If enabled, customers can access all of the knowledge articles related to the products for which they have entitlements.

    • Type: true/false
    • Default value: false
    • Location: Knowledge Product Entitlements > Properties
    kb_product_entitlement.article.allow_empty_products Allow access to Knowledge Articles with empty Related Products field.

    If enabled, customers can access all knowledge articles even if no products have been specified in the Related Products field on the Knowledge form.

    • Type: true/false
    • Default value: false
    • Location: Knowledge Product Entitlements > Properties