Script includes installed with Customer Service Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Script includes are added with activation of Customer Service Management.

    Table 1. Script includes installed with Customer Service Management
    Script include Description
    CSEMailUtil Used for customer service case email actions and notifications.
    CSPortalUtil Helper functions for the customer self-service portal.
    AccountTeamUtil Util APIs for the Customer Service Management account team responsibility module.
    AjaxCustomerServiceSearch Ajax class that provides the knowledge base search results.