Register a product from the Consumer Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Users with the consumer role can register their products from the Consumer Service Portal.

    Before you begin

    Role required: sn_customerservice.consumer

    About this task

    Registering a product associates it with your account so that support agents can view your product details when you submit a case. Registered products appear in your My Products list and can be referenced when creating or updating cases.

    Procedure

    1. Log in to the Consumer Service Portal.
    2. Click Support in the portal header and then click Register Product.
    3. Type a search term in the search field and press Enter to display a list of products.
    4. Click the Select button on the card for the desired product.
    5. Enter the Serial Number and the Purchase Date for the selected product.
    6. Click Register.
      After the product is successfully registered, it appears in the My Products list, which includes the products registered to the current user.