Service Model Foundation renamed Entities

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.

    Note:
    The entity name changes are available in the Business Location 5.2.0 store app.
    Table 1. Renamed entities
    Table name Previous label New label
    sn_customer_service_organization Service Organization Organization Core
    sn_csm_business_location Business Location Business Organization
    sn_csm_business_location_internal Internal Business Location (IBL) Internal Organization
    sn_csm_business_location_external External Business Location (EBL) External Organization
    sn_outsourced_service_provider Outsourced Service Provider No change
    sn_csm_service_organization_external_staff Service Organization External Staff External Organization Staff
    service_organizations_offering_service Service Organizations offering Service Organizations offering Service
    service_organization_criteria Service Organization Criteria Organization Criteria
    service_organization_customer_criteria Service Organization Customer Criteria Organization Customer Criteria
    sn_csm_svc_org_member_responsibility Service Organization Member Responsibility Organization Member Responsibility
    sn_service_org.service_org_assignment_group Service Organization Assignment Group Organization Assignment Group

    Field label renaming

    The following foreign key field labels have been updated across impacted entities.

    Note:
    The entity name changes are available in the Business Locations 5.2.0 store app.
    Table name Field name Previous label New label
    Service Organization service_organization_parent Parent Service Organization Parent Organization
    Service Organization External Staff service_organization Service Organization Organization
    Service Organization Member service_organization Service Organization Organization
    Case requesting_service_organization Requesting Service Organization Requestor Organization
    Case service_organization Provider Service Organization Provider Organization
    Interaction requesting_service_organization Requesting Service Organization Requestor Organization
    Sold Product provider_service_organization Provider Service Organization Seller Organization
    Sold Product service_organization Service Organization Buyer Organization
    Install Base Item service_organization Service Organization Buyer Organization
    Install Base Item provider_service_organization Provider Service Organization Provider Organization
    Install Base Related Party service_organization Service Organization Organization
    Work Order service_organization Service Organization Requestor Organization
    Work Order provider_service_organization Provider Service Organization Provider Organization
    Customer Project service_organization Service Organization Organization
    Retail Organization service_organization Service Organization Business Organization
    Customer Service Organization service_organization_path Service Organization Path Organization Path
    Customer Service Organization service_organization_code Service Organization Code Organization Code
    Customer Service Organization service_organization_served Service organizations served Organizations served
    Responsibility Definition service_organization Service Organization Business Organization
    Responsibility Access Config service_organization Service Organization Business Organization