---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Re-open a post case review

# Re-open a post case review {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Re-open an approved post case review document if you need to make changes or update
information.

## Before you begin

Role required: sn_customerservice_agent, sn_customerservice_manager, or admin

## About this task

## Procedure

1. Open a customer service case.
2. In the Related Records form section, access the record in the Post Case Review field.
3. Click Re-open on the Post Case Review form.  
   The status of the record reverts to In Progress.
4. Make the necessary changes to the fields on the Post Case Review form.
5. Click Preview to generate the review document and view it in the Preview Document pop-up window.
6. **Optional:** Click Request Approval.
7. Click Publish to Case.