Resuming sold products

Resume sold products to create a resume order on the CSM Configurable Workspace.

Resume single or multiple root sold products and create combined orders for suspension and resumption of products and servies at the same time, to improve agent efficiency.

Table 1. Resume sold products

Task	Description
Resume a single sold product	Resume a single sold product
Resume multiple sold products	Resume multiple sold products

Resume a single sold product

Create an order to resume a sold product and its hierarchy on the CSM Configurable Workspace. By resuming a sold product, you can restart a product or service.

About this task

After an order is created and marked Complete, the order to sold product flow is triggered after fulfillment. This flow enables you to resume a sold product.

Before you begin

Role required: sn_ind_tmt_orm.order_admin or sn_ind_tmt_orm.order_agent

Procedure

1. Navigate to All > CSM/FSM Configurable Workspace.
2. In the list view, select Customer > Accounts.
3. Open the account that the sold product belongs to.
4. In the Sold Products related list, select the sold product that you want to resume.
   Note:

   You can do a Resume action on the root sold product only if it is in the Active state. The sold product must not have a specification that is associated with it. The Resume option isn't visible if you select a child sold product.
5. Select Resume.

   The Resume action is enabled on sold products that are in Inactive or Suspended states only.

6. In the Resume sold product window, in the Start date and time field, enter when you want to resume the sold product.
7. Select Resume.

Result

An order for resuming the sold product is created.

Resume multiple sold products

Create an order to resume multiple sold products and their hierarchy on the CSM Configurable Workspace.

About this task

After an order is created and marked Complete, the order to sold product flow is triggered after fulfillment. This flow creates sold products on the sold product table (sn_install_base_sold_product).

Role required: sn_ind_tmt_orm.order_admin or sn_ind_tmt_orm.order_agent

Procedure

1. Navigate to All > CSM/FSM Configurable Workspace..
2. In the list view, select Customer > Accounts.
3. Open the account that the sold product belongs to.
4. In the Sold Products related list, select the sold products that you want to resume.
   Note:

   You can do a Resume action only on the root sold product with a product offering and if it is in the Inactive or Suspended state. The Resume option is disabled if you select a child-sold product.
5. Select Resume.
6. In the Resume sold products window, in the Start date and time field, enter when you want to resume the sold products.
7. Add a reason for a resumption in the Reason for resumption field.
8. Select Resume.

Result

An order for resuming the sold products is created, while order line items are created in an asynchronized manner.