Configure anonymous chat properties

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Users with the system administrator role can set properties to limit the number of chat requests created by guest users.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Collaborate > Connect Support > Support Administration > Properties.
    2. Set the following properties.
      OptionDescription
      Limit maximum number of guest conversations created in the last hour. (connect.support.max_guest_sessions_per_hour) Limits the number of guest chat requests that can be created in a one-hour time frame. The default value is 200.
      Message shown to user when rate limit for guest conversations is breached. (connect.support.guest_sessions_rate_limit_reached_message) The message that is displayed on the Consumer Service Portal when the limit on the number of guest chat requests has been reached.
    3. Click Save.