Configure assignment workbench properties

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the properties related to the assignment workbench display.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Routing and Assignment > Properties.
    2. Set the following properties, as needed.
      OptionDescription
      Title for the macro button assignment_workbench.find.agents.title Creates the title for the macro button on the task form. The default is Find Agents.
      When enabled opens the assignment workbench in a new window assignment_workbench.new.window Opens the assignment workbench in a new window. The default is False.
      Number of agents per page assignment_workbench_no_of_agents Set this property to 20, 30, or 50 agents. To get better performance, do not use more than 50 agents per page. The default is 30.
    3. Click Save.