Set Auto-Responder notification preferences

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set notification preferences for receiving Auto-Responder recommendations on customer service cases you submitted or for which you are on the watchlist.

    Before you begin

    Role required: snc_external role or watchlist users associated with the customer service case

    Ensure that an administrator has configured the Auto-Responder feature. For more information, see Configure Auto-Responder notifications.

    Procedure

    1. Navigate to your portal page.
    2. Click your username or photo in the portal header, and then click Profile.
    3. On the User Profile page, scroll down to the Actions section, and click Notification Preferences.
    4. On the Notification Preference window, select or clear the Case auto-responder recommendations check box to turn the Auto-Responder notifications on or off for you.