Similarity solution definitions

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The similar case recommendation feature uses several Predictive Intelligence solution definitions for similarity models.

    Navigate to Predictive Intelligence > Similarity > Solution Definitions. The following solution definitions are provided with the similar case/recommendation feature.
    • All Similar Cases (ml_sn_global_all_similar_cases)
    • Recommended Resolved Cases (ml_sn_global_recommended_resolved_cases)
    • Recommended Open Cases (ml_sn_global_recommended_open_cases)
    • Major Issue Detector (ml_sn_global_major_issue_detector)

    Several of the additional contextual search resources used by the similar case/recommendation feature are associated with these solution definitions. Agents can select these search resources and access the cases returned by these similarity solution definitions.