Sold product form

Descriptions of the fields on the sold product form.

Table 1. Sold Product

Field	Description
Name	Name of the product or service sold.
Parent Sold Product	Parent of the sold product, if applicable.
Account	Account that is associated with the sold product. Note: If you select an account, the Household, Buyer Organization, and Consumer fields are hidden. The Consumer field is active only when the B2B2C plugin is installed.
Billing account	Enables direct reference to the associated Billing Account on the Sold Product entity within ServiceNow® CRM allowing agents to access financial information instantly during service delivery.
Contact	Contact that is primarily responsible for the sold product. Note: Only the contacts that belong to the chosen account are shown in the Contact column.
Consumer	Consumer that is associated with the sold product. Note: This field is active only when the B2B2C plugin is installed.
Derived price	A Boolean value that indicates whether the sold product’s price is derived from other sold products. Used by backend pricing logic to determine if pricing is calculated based on contributing products.
Product	Product model that the sold product belongs to.
Household	Household to which this sold product belongs to. Note: If you select a household, the Buyer Organization, Account, and Contact fields are hidden.
Buyer Organization	Internal or external entity that is involved in providing a service to the customer. Note: If you select a buyer organization, the Household, Account, Contact, and Consumer fields are hidden. The Buyer Organization field is active only when the service organization plugin is installed.
Service Offering	Service offering that is associated with the sold product. Note: The Service Offering field may not appear by default in the user interface. If it doesn't appear, add the Service Offering field by using the form layout. If the product model already has a service offering that is associated with it, this field is automatically populated.
Product Offering	Product offering that is associated with a sold product. Note: The Product Offering field appears only to CSM agents, managers, and the contributor persona.
Quantity	Quantity of a product that is sold to a customer.
Unit of measurement	Measurement of entitlements and products that a customer has purchased. Note: The Unit of measurement field appears only to CSM agents, managers, and the contributor persona.
Offering type	Type of product offer that is associated to a sold product. Note: Only the sold products that have an offering type as product appear in the sold product related lists on the Accounts page. The default value of the field remains as Product.
Relationship type	Relationship of a sold product that supports implicit entitlements. Note: The default value of the Relationship field is None.
Product location	The service location of the sold product.
Start and end dates	The existing Add order to Sold product to create Sold product state is changed to In Preparation if the start date >current date. If current_date >= start_date and current_date <= end_date then the state is changed to Active. If current_date > end_date then the state is changed to Expired.
Product specification	The product specification associated with a sold product. Note: The Product specification field is available only if you have the Product Catalog Management Core (com.sn_prd_pm) plugin and is not available on the form by default.
Seller organization	The organization that sells and supports the products or services owned by the customer.

Table 2. Subscription & Pricing

Field	Description
Term (months)	Validity of a product or service in terms of number of months.
Subscription start date	Start date of access to a product or service.
Subscription end date	End date of access to a product or service.
Price list	Price list used to derive prices while purchasing a product or service.
Unit net price	Net price of a single unit of a sold product.
Pricing method	Pricing method associated to a sold product, whether recurring or one-time.
Periodicity	Frequency of the pricing method, whether it’s weekly, monthly, annually, and so on. Note: You can set periodicity only if the pricing method is recurring.
One time price	One-time price to be paid for the usage of a product or service.
Monthly recurring price	Price to be paid on a monthly basis for the usage of a product or service.
Annual recurring price	Price to be paid on a yearly basis for the usage of a product or service.
Cumulative one time price	One-time price to be paid for the parent line and all the child line items.
Cumulative monthly recurring price	Price to be paid on a monthly basis for the parent line and all child line items.
Cumulative annual recurring price	Price to be paid on a yearly basis for the parent line and all child line items.
Cumulative net price	Total value of the sum of cumulative one-time net price and cumulative monthly recurring price multiplied by term. Cumulative net price = Cumulative one time price +Cumulative monthly recurring price * Term
Unit base price	Allow users to capture the base price of the specific sold product.
Sales agreement line	Allow users to capture the sales agreement directly when creating a sold product.
Unit list price	Allow users to capture the list price of the specific sold product.