---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Sold products

# Sold products {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create or import sold products to track products and services sold to accounts or consumers. Customers, consumers, and customer service agents can view sold products. A sold product can have child and parent sold items in a hierarchical structure.

Sold products are products and components that have been sold to an account or a consumer. You can view which products and components have been sold to see an overview for that account or consumer. A sold product can have child and parent sold products in a hierarchical structure. For example, if issues arise with a configuration item, customer service agents can trace which sold
product is affected on the Case form.

From the Sold Products form, you can edit install base items, create entitlements and cases, and add contracts. To learn more about creating entitlements, see [Create an entitlement](https://www.servicenow.com/docs/qNhgz28_Qq4M2e5sfv7N4w "Create an entitlement in the Customer Service Management application to view the existing cases for an account, product, or service contract. Creating an entitlement helps you to understand the level of support and the communication channels that an agent can use.").
{#sold-product__table_dt5_rlb_p1c__entry__2}

| Task | Description |
|-|-|
| [Import sold products with guided setup](https://www.servicenow.com/docs/xywG~iSjUJpFTHPO63b9_Q "Sold products are products and components that have been sold to an account or a consumer. Use guided setup to import sold products so that you can track the products or services sold to an account or consumer.") | Use guided setup to import sold products so that you can track the products or services sold to an account or consumer. |
| [Create a sold product](https://www.servicenow.com/docs/Htl2B4SgtCtB766DoUnDNA "Create a sold product to track the products or services that are sold to an account or consumer.") | Create a sold product to track the products or services that are sold to an account or consumer. |
| [Associate service offerings with sold products](https://www.servicenow.com/docs/7NdzWpMZJpJogKrNJPGfVw "Associate a service offering with a sold product giving customer service agents visibility into sold products and their service offerings.") | Associate a service offering with a sold product to provide customer service agents visibility into sold products and their service offerings. |
| [Associate sold products with contracts](https://www.servicenow.com/docs/3FcIBFbdbcUm6DEJTC2qGA "Capture complete information on a customer’s install base by associating sold products to contracts.") | Associate sold products to contracts to capture complete information on a customer's install base. |
[Table 1. Setup sold products]

{#sold-product__table_dt5_rlb_p1c}