Sold products

Create or import sold products to provide customers, consumers, and customer service agents with a view into the products and services that have been sold to an account or a consumer. A sold product can have child and parent sold items in a hierarchical structure.

Sold products are products and components that have been sold to an account or a consumer. By looking at which products and components have been sold to an account or consumer, you can get an overview of all the products that have been sold to that account or consumer. A sold product can have child and parent sold products in a hierarchical structure. For example, if issues arise with a configuration item, customer service agents can trace which sold product is affected on the Case form.

From the Sold Products form, you can edit install base items, create entitlements and cases, and add contracts. To learn more about creating entitlements, see Create an entitlement.

Table 1. Setup sold products

Task	Description
Import sold products with guided setup	Use guided setup to import sold products so that you can track the products or services sold to an account or consumer.
Create a sold product	Create a sold product to track the products or services that are sold to an account or consumer.
Associate service offerings with sold products	Associate a service offering with a sold product to provide customer service agents visibility into sold products and their service offerings.
Associate sold products with contracts	Associate sold products to contracts to capture complete information on a customer’s install base.