Complete a customer service satisfaction survey

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After accepting a solution for a case, complete a customer service satisfaction survey to provide your feedback.

    Before you begin

    Role required: none

    When a customer accepts a proposed solution for a case by clicking Accept Solution on the case form, a satisfaction survey is displayed in the portal. The customer has the option of completing or skipping the survey. Either choice returns the customer to the list of cases on the self-service portal.

    To complete the survey:

    Procedure

    1. Answer each of the survey questions.
    2. Select Submit.