Configure an email address for a product

Configure an email address that creates a case for a specific product.

Before you begin

Role required: admin

About this task

Create a configuration that links a product to a specific email address. This configuration is created in the Channel Configuration (sn_customerservice_channel_config) table.

Procedure

1. Navigate to All > Customer Service > Administration > Channels.
2. Select New.
3. On the Channel Configurations form, fill in the fields.

   Table 1. Channel Configurations form

   Field	Description
   Name	Name of the email configuration.
   Channel Type	Configuration type. Set this field to Email
   Product	Product model associated with this email configuration.
   Active	Option to activate the email configuration.
   Email address	Email address for this configuration. Enter one of the incoming email addresses that the administrator created using the Email Accounts application.

4. Select Submit.