---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an account relationship type

# Create an account relationship type {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an account relationship type by defining the types of source and target
accounts and providing a name for the relationship between these accounts.

## Before you begin

Role required: One of the following roles:

* sn_crm_foundation_admin
* sn_crm_foundation_data_manager
* sn_crm_account_relationship_data_manager,
* admin
{#t_CreateAccountRelationshipType__ul_xbq_ntw_m3c}

## About this task

Use the following steps to create an account relationship type.

You can edit an existing account relationship type by changing the types of source and target accounts and the name of the relationship that exists between these accounts. If that account relationship type is being used by any
account relationship records, the Relationship and Reverse relationship fields in those records are automatically updated.  
You can also delete an existing account relationship type.

* If there are no account relationship records that use the account relationship type, then it's deleted.
* If there are active account relationship records that use the account relationship type, an attempt to delete that relationship type results in a warning message. Deleting an account relationship type also deletes the relationship records based on that type.
{#t_CreateAccountRelationshipType__ul_jpg_d2p_nlb}

Account relationship types can be set to inactive at any time.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationAccount Relationship Types.
2. Select New.
3. Fill in the fields on the Account Relationship Type form.  
   {#t_CreateAccountRelationshipType__table_gza_dtr_bs__entry__2}

   | Field | Definition |
   |-|-|
   | Relationship type | A unique name that identifies the type of relationship. For example, Service Provider. |
   | From | The type of source account for this relationship type; can be either an account or a partner. |
   | Relationship | A text field where you can name the relationship from the source account to the target account. For example, Service provider for. |
   | To | The type of target account for this relationship type; can be either an account or a partner. |
   | Reverse relationship | A text field where you can name the reverse relationship from the target account to the source account. For example, Customer of. |
   | Active | Sets the account relationship type as active or inactive. Active account relationship types can be used to create account relationship records. An account relationship type can be set to inactive at any time. |
   [Table 1. Account Relationship Type form fields]

   {#t_CreateAccountRelationshipType__table_gza_dtr_bs}
4. Select Submit.  
   The new account relationship type appears on the Account Relationship Types list.

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