Log in to the Customer Service Portal for the first time

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After a registration request is approved, the customer contact receives an email with a user ID and temporary password. When logging in for the first time, the contact is asked to change the password.

    Before you begin

    Role required: none

    Procedure

    1. Navigate to the Customer Service Portal login page.
    2. Enter your user ID in the User name.
    3. Enter your temporary password in the Password field.
    4. Select Login.
      You’re prompted to change your password.
    5. Enter your temporary password in the Current Password field.
    6. Enter your new password in the New Password field.
    7. Reenter your new password in the Confirm New Password field.
    8. Select Submit.