Search for information using Consumer Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Search the Consumer Portal to find knowledge articles and information related to your question or issue.

    Before you begin

    Role required: sn_customerservice.case_authorized_consumer or sn_customerservice.consumer

    About this task

    The portal has a search feature that you can use to search for information across several repositories. You can use the search feature on the home page or on the Consumer Portal header.

    Procedure

    1. Navigate to the Consumer Portal.
    2. Enter a search term into the Search field.
    3. Select the search icon.
      A list of articles related to the search term is displayed.
    4. Select a link to view an article.

    Search the Knowledge Base on Consumer Portal

    Search the knowledge base from the Consumer Portal to find articles, browse by product category, or view featured and popular content.

    Before you begin

    Role required: sn_customerservice.case_authorized_consumer or sn_customerservice.consumer

    About this task

    The Consumer Portal includes a link to the knowledge base that you can use to search for information, read and rate articles, and submit feedback. Under this link, the portal displays a list of popular knowledge base articles. If the information that you need isn’t included in this list, you can search the knowledge base for the desired information.

    Procedure

    1. Navigate to the Consumer Portal.
    2. Navigate to Resources > Knowledge.
      The knowledge page displays a separate category for each of the products purchased by this customer. It also displays lists of articles by:
      • Featured content
      • Most useful
      • Most viewed
    3. Do one of the following,
      OptionDescription
      Select a product to display more specific information Displays a list of categories on the left and articles on the right. Select a category to drill down even further.
      Select a link from one of the lists Displays the article.
      Type a topic in the Search field and press the Enter key Displays a list of related articles. Select a link to display the desired article.