Search for information on customer service portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Use the search feature on the customer portal to find information about a question or an issue.

    Before you begin

    Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

    About this task

    The portal has a search feature that you can use to search for information across several repositories. Enter a search term in the Search field and then click Search to display a list of related articles.

    Procedure

    1. Enter a search term into the Search field.
    2. Click Search.
      A list of articles related to the search term is displayed.
    3. Click a link to view an article.