View a publication on the Customer Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the details of a publication on the Customer Service Portal and download any attachments.

    Before you begin

    Role required: sn_customerservice.customer

    About this task

    The Publications link on the customer service portal displays a list of current publications that is sorted by publication number.
    Note:
    After a publication reaches its expiration date, it is automatically removed from the Publications list.

    Procedure

    1. Navigate to the customer service portal.
    2. Click Support > Publications in the portal header.
      This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
    3. If desired, search the Publications list by entering the search term in the search field at the top of the list.
    4. Click a publication name to open.
    5. If the publication has attachments, select the attachments to download from the pop-up window.
    6. Close the pop-up window.
    7. Click the return arrow at the top of the publication to return to the Publications list.