---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View publication

# View a publication on the Consumer Service Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the details of a publication on the Consumer Service Portal and download any
attachments.

## Before you begin

Role required: sn_customerservice.consumer

## About this task

Displays a list of current publications. You can filter the publications on this list by category and you can further filter the list to show all publications or only those that are unread. You can sort the list by publish date
or expiration date. You can also search for a specific term.

After a publication reaches its Expiry Date, it is
automatically removed from the Publications list.

## Procedure

1. Navigate to the Consumer Service Portal.
2. Select SupportPublications in the portal header.  
   This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
3. If desired, filter or sort the Publications list.
   * Select a category in the upper-left corner or select All Categories.
   * Select either All Publications or Unread Publications in the upper-right corner.
   * Select either Publish Date or Expiry Date in the Sort by field.
   {#target-comm-view-on-consumer-portal__choices_agm_jm2_55}
4. If desired, search the Publications list by entering the search term in the Search Publications field.
5. Select a publication name to open.
6. If the publication has attachments, select Attachments in the upper-right corner.
7. Select the attachments to download from the pop-up window.
8. Close the pop-up window.
9. Select the return arrow at the top of the publication to return to the Publications list.
**Related tasks**   

* [View a case from the Consumer Service Portal](https://www.servicenow.com/docs/4I7hGjDOMl6CosjE6RTT3g "Users with the consumer role can view a list of cases from the Consumer Service Portal and select individual cases to see more detail.")

*[\>]: and then