---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track and update projects

# Track and update projects {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable your location staff to track projects for their business organization (formerly business locations) using the Business Organization Support Portal (BOSP). You can manage projects, enabling efficient monitoring of
progress and updates of your locations.

## Before you begin

Role required: admin, sn_bus_loc.location_project_stakeholder, sn_customerservice.service_organization_contributor, sn_customerservice.svc_location_manager_contributor, sn_bus_loc.location_relationship_manager, and
sn_customerservice.svc_location_manager

## Procedure

1. Navigate to HomeYour InformationBusiness Organizations.
2. On the Business Location Details page, select the business location that you want to track the projects for.
3. See the list of projects by selecting the Projects tab.
4. **Optional:** Create a case for the business location or account or consumer by selecting Create Case.
5. Register a staff member to the business location by selecting Add Member.  
   To learn more, see [Add staff members to a business organization in the Business Organization Support Portal](https://www.servicenow.com/docs/Eq9UY1yPDNvKlhAr1XeQrQ "Add users as staff members to a business organization to support accounts, contacts, consumers, and households.").
6. To see Project Tasks, Sub-Projects and Cases, select a project.
7. To update a task, select a task from the list.  
   Dates, state, tasks, and cases can be updated.
8. **Optional:** Mark a task as completed by selecting Mark Complete.  
   State and Actual end date is updated automatically.

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