---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track cases

# Track cases on the Business Organization Support Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track cases on behalf of a business location against sold products deployed at a
business location, or against installed base items deployed at a business
location.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").  
Figure 1. My Lists widget on the Business Location Service Portal

Depending on the roles assigned to the logged-in user, the widget displays the following
filters.  
{#track-cases-for-blsp-portal__table_kzl_bqx_f5b__entry__2}

| My Lists filters | Description |
|-|-|
| All Cases | List of all the cases. |
| Action Needed | Cases in the Resolved state that are waiting for a customer response. |
| My Cases | Cases for myself. |
| My Requests | Cases that are created as a request. |
| Cases for Accounts | Cases created by the account contributor. |
| Cases for Consumers | Cases created by the consumer contributor. |
| My Cases for Business Locations | Cases created by the contributor user on behalf of their business locations. |
| All Cases for Business Locations | All cases created on behalf of the contributor users' business locations, independent of who created the case. |
[Table 1. My Lists widget filters]

{#track-cases-for-blsp-portal__table_kzl_bqx_f5b}