---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track customer orders

# Track customer orders on the Business Organization Support Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable your location staff to track customer orders for their business organizations (formerly business locations) using the Business Organization Support Portal (BOSP). The portal enables them to view and monitor order
details like order status, account, and channel partner information, helping them stay updated on customer activity for specific locations.

## Before you begin

Role required:

* sn_bus_org_orm.org_b2b_sales_rep
* sn_bus_org_orm.org_b2c_ sales_rep
* sn_bus_org_orm.org_sales_mgr
* sn_bus_org_orm.org_relationship_mgr
* sn_bus_loc.org_sales_mgr, or
* sn_bus_org_orm.org_ui
{#track-customer-orders-on-the-blsp__create-order-business-org_ul_q2q_ln2_xfc}

## Procedure

1. Navigate to HomeYour InformationCustomer Orders.  
   The page displays a list of customer orders associated with the business organizations.
2. From the list, select a customer order number to view its details.  
   For a description of the fields, see [Customer Orders form](https://www.servicenow.com/docs/GTeZ1z91ulLBjAraP2iE3g "The following table describes the fields available on the Customer Orders form.")

   You can also access Customer orders by navigating to HomeYour InformationBusiness Organizations.
{#track-customer-orders-on-the-blsp__steps_g4s_xwm_vbc}
**Related reference**   

* [Customer Orders form](https://www.servicenow.com/docs/GTeZ1z91ulLBjAraP2iE3g "The following table describes the fields available on the Customer Orders form.")

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