Track outages for install base items

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View outages associated to a case to keep customers informed about any issues affecting their install base.

    Before you begin

    Role required: sn_customerservice_agent

    About this task

    Outages can be tracked using both proactive cases and customer-reported cases.

    Procedure

    1. Open your workspace.
    2. Click Lists.
    3. Click a proactive case.
    4. Click the Outages related list to view all outage information related to the case.
      Note:
      If the Outages related list isn't displayed, click more.