---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track work orders

# Track work orders on the Business Organization Support Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable your location staff to track work orders for their business locations using the Business Organization Support Portal (BOSP). It enables you to view and manage work orders, helping you track tasks and updates directly
related to your specific locations.

## Before you begin

Role required: admin, sn_customerservice.service_organization_contributor, sn_customerservice.svc_location_manager_contributor, sn_bus_loc.location_relationship_manager, or sn_customerservice.svc_location_manager  
Note:  
To access the complete work order functionality, a sn_fsm_servicedesk_agent role is added to the sn_customerservice.service_organization_contributor role.

## About this task

Work orders are requests for off-site work. Users with the appropriate roles create the work orders and provide the necessary information needed for the work order tasks. These orders include information about the requested services,
including customer names and addresses, the work locations, and any related configuration items. Each work order includes one or more tasks that contain specific details about the work to be performed, such as required agent skills or
part requirements.

For more information about work orders, see [Manage work orders](https://www.servicenow.com/docs/access?context=c_ManageWorkOrders&version=brazil&pubname=brazil-field-service-management&ft:locale=en-US).  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to HomeYour InformationBusiness Locations.
2. On the Business Location Details page, select the business location that you want to track the work order for.
3. From the list of work orders at your business location, select a work order number to view its details, including location, activity, and tasks.  
   Note:  
   External location contributors can't access the Work Order Tasks tab.
{#track-work-orders-on-the-blsp__steps_g4s_xwm_vbc}

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