---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Use hierarchical list view for sold products

# Use hierarchical list view for sold products {#ariaid-title1}

* Release version: Australia
* 
* Updated August 13, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customer service agents can view sold product line items as a hierarchical list, which helps to view the parent and child relationship between sold product entities.

## Before you begin

Role required: sn_customerservice_agent, svc_location_agent, order_agent

## About this task

The hierarchical list view needs to be manually enabled via the UI builder for customers using the Yokohama, Zurich, and australia instances. To learn how to enable the hierarchical view, see [Enable custom tabs on CSM workspace record page](https://www.servicenow.com/docs/KIomtJ9qsYaHETDO_zOL6w "Enable custom tabs which appear after details tab, on CSM default Record page of CSM Configurable Workspace CSM configurable to get access to multiple list and form views for various sold product and product inventory entities.").

## Procedure

1. Navigate to the CSM Configurable Workspace and select the List icon .
2. Navigate to CustomerAccounts.
3. Select the account that you're working on to open the list view.
4. Select the Sold Products tab to view the sold products as a hierarchical list.  
   Toggle the hierarchy filter on the sold products list view to see all the sold products as a flat list, that is in a non-hierarchical structure.
5. Use the controls to manage the sold products.  
   To learn more about the controls, see [Use hierarchical list view for quote line items](https://www.servicenow.com/docs/access?context=quote-management-view-hierarchical-line-items&version=australia&pubname=australia-order-management&ft:locale=en-US).

*[\>]: and then