--- sourceDocument: Brazil Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Use Business Organization Support Portal # Using the Business Organization Support Portal {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Use the Business Organization Support Portal (formerly Business Location Service Portal) available with the Customer Service Management (CSM) application as a one-stop shop to manage the internal and external organizations (formerly internal and external business locations). Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names."). As a user with the sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and admin role, you can use the Business Organization Support Portal page to: * Get a 360º view of a business organization (formerly business location). * Add and manage staff members. * Submit cases against business organizations, sold products, or install base items deployed at a service organization. * Access Knowledge Base articles and engage with the community. {#using-blsp-portal__ul_gp1_3mx_25b} Figure 1. Business Location Service Portal From the Business Organization Support Portal, you can access and use the following features: {#using-blsp-portal__table_fp4_mby_25b__entry__2} | UI component | Description | |-|-| | Support | Select Support to create a customer case. | | Knowledge | Selecting Knowledge on the header takes you to the kb_home page. You can search the Knowledge Base or view a list of top-rated or most viewed Knowledge Base articles. | | Cases | View the list of cases. | | Your Information | View the list: * Business Organizations - Here, you can view the list of: * Details * Organization number * Organization name * Manager name * City * Street * Parent Organization {#using-blsp-portal__ul_wlq_qfh_cjc} * Related Actions * Create Case * Add Member {#using-blsp-portal__ul_i2h_hhh_cjc} * Business Organization Details * Cases Requested * Members * Products * Install Base * Child Business Organizations * Child Business Locations {#using-blsp-portal__ul_zzl_rgh_cjc} * Cases Requested {#using-blsp-portal__ul_yvh_lgh_cjc} * Install Base- Here, you can view the list of: * Details * Name * Created * Buyer Organization * Buyer Organization Members {#using-blsp-portal__ul_wcv_chh_cjc} * Related Actions * Create Case * Assign member Note: Only users assigned with the manager role within their respective buyer organization can assign members. Once assigned, the member is displayed in the Buyer organization member field. Confirm that the Buyer organization field is filled. {#using-blsp-portal__ul_qvc_jhh_cjc} * Affected Install Bases {#using-blsp-portal__ul_gm2_chh_cjc} * Products * Details * Product * Buyer Organization * Buyer Organization Member {#using-blsp-portal__ul_opj_4hh_cjc} * Related Actions * Create Case * Assign member Note: Only users assigned with the manager role within their respective buyer organization can assign members. Once assigned, the member is displayed in the Buyer organization member field. Confirm that the Buyer organization field is filled. {#using-blsp-portal__ul_ppj_4hh_cjc} * Child Sold Products * Product Information * Cases * Install Base {#using-blsp-portal__ul_npj_4hh_cjc} {#using-blsp-portal__ul_zkf_bdh_cjc} | | Notification | Displays notifications for case tasks with the following criteria * State is Open. * Visible to customer check box is selected. * User has the Location manager Contributor (sn_customerservice.svc_location_manager_contributor), or Service Organization Contributor roles (sn_customerservice.service_organization_contributor). * User is a member of the business location for which the case task is created. {#using-blsp-portal__ul_tbh_qsb_b2c} You can view only 7 notifications in the notification tab. To view all the notifications for a case task, select View all notifications. | | Profile menu | Select your profile photo to either view your profile or log out. | | Search | Enables you to search support articles and requests. Enter a search term and select Search to view the search results. | | Browse Services | Select Browse Services to report an issue or request a service. Use the service to register a member at an external organization. | | View Articles | Explore the knowledge base to get the information. | | Ask the community | Provides access to the Community home page. You can use the community to ask questions and get answers, connect with people who share similar expertise, and join forums and participate in discussions. | | My Business Organizations | Get the 360º view of the business organization. Use the feature to: * Add a member to an external organization. * Report cases on behalf of a business location. * Report cases against sold products deployed at a business location. * Report cases against install base items deployed at a business organization. {#using-blsp-portal__ul_slr_rhy_25b} | | Featured Articles | View featured community content. | | Most Viewed articles | View a list of the most viewed articles. | [Table 1. Business Organization Support Portal] {#using-blsp-portal__table_fp4_mby_25b} Depending on the configuration set by your administrator, you can perform the following tasks from the Business Organization Support Portal: * Register and assign staff members to a business organization * Report cases on behalf of a business organization * Report cases against sold products deployed at a business organization * Report cases against install base items deployed at a business organization * Access knowledge base articles and frequently asked questions {#using-blsp-portal__ul_ly4_2py_25b} **Related concepts** * [Track cases on the Business Organization Support Portal](https://www.servicenow.com/docs/3R7qzjNVR_XndnoK~5NUqg "Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.") **Related tasks** * [Add staff members to a business organization in the Business Organization Support Portal](https://www.servicenow.com/docs/Eq9UY1yPDNvKlhAr1XeQrQ "Add users as staff members to a business organization to support accounts, contacts, consumers, and households.") * [Create cases for a business organization in the Business Organization Support Portal](https://www.servicenow.com/docs/0bavy1qELi4dS8tcl~e7EA "As a staff member with the location agent role, create and manage cases for your business organizations (formerly business locations) from the Business Organization Support Portal (formerly Business Location Service Portal).")