Using Business Location 360

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable customer service agents to get a comprehensive, 360-degree view of the business location issues, so that they get the required contextual data to effectively resolve the reported issues within the Customer Service Management (CSM) application.

    Overview of Business Location 360

    By using the Service Model Foundation data model framework, your location staff members can request assistance for their operations either from the central support team or peer business locations​. To handle these cases effectively, customer service agents require a complete, 360° view of the business location.

    The Business Location 360 template enables agents to get a comprehensive view that includes the crucial contextual information that they need for resolving reported issues. Your administrator can customize the Business Location 360 template to add data sources, show additional information, or represent entities like stores, government agencies, healthcare organizations, automotive dealerships, or departments. For more information about configuring the Business Location 360 template, see CSM Configurable Workspace page templates.
    Note:
    Your administrator can activate the Business Location 360 capabilities by using the Business Location (com.snc.business_location) plugin.

    This example shows the Business Location 360 page with the 360-view of different widgets like the products installed, point of contact, services offered, and more. These components enable customer service agents to get a comprehensive, 360-degree view of the business location issues to help them effectively resolve the reported issues.

    Figure 1. Business Location 360 page
    Business Location 360 page with the 360-view of different widgets like products installed, point of contact, services offered, and more.

    Benefits of using Business Location 360

    By using the Business Location 360, your location staff members get the following benefits:

    • Contextual information about an issue. Your customer service agents can view the contextual information about an issue and then create cases about a business location all from one place.
    • Visibility into issues and trends. Your customer service managers can visually identify store-specific issues and broader trends.
    • Ability to configure actions and pages. Your administrators can configure additional actions and pages based on the Business Location 360 template.