View or edit a consumer profile

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Registered users with the consumer role can view their consumer profiles, edit the information as needed, and change passwords.

    Before you begin

    Role required: sn_customerservice.consumer

    Procedure

    1. Log in to the Consumer Service Portal.
    2. Select your user name in the portal header and then select Profile.
    3. To add a picture to your profile, select Upload Picture and select the desired image.
    4. To update the personal information in your profile, including name, contact information, and address:
      1. Select the desired field.
      2. Enter the new information in the pop-up window.
      3. Select Save.
    5. To change your password, select Change Password.
      The Change Password link appears on the consumer profile when the Self-Service Password Reset plugin (com.snc.password_reset) is activated.
    6. Fill in the fields on the Change Password pop-up window and select Update.