---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Common FAQs

# View common questions (FAQs) on Business Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View a list of frequently asked questions on the Business Portal to find answers for some common questions.
You can access the frequently asked questions page by navigating to \> ResourcesFAQs. The system displays a list of 10 frequently asked questions as a default view.
**Related concepts**   

* [Portal FAQ widget](https://www.servicenow.com/docs/KWTYbj~3Dp64RFY2iIvghQ "The Portal FAQ widget displays a frequently asked questions list (FAQ) from the selected knowledge table in the widget on the portal. It enables your users to find answers to their queries without the need to contact customer support or navigate through multiple knowledge article pages. You can filter the FAQs using options in the main navigation.")  
**Related tasks**   

* [Add and configure the Portal FAQ widget](https://www.servicenow.com/docs/Jl5F3dcRhQe8V5DYvEt2hg "Add the Portal FAQ widget to your portal and modify its data, presentation, and behavior. You can use the Portal FAQ widget to display a frequently asked questions list (FAQ) from a knowledge table on the portal.")

*[\>]: and then