---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Common questions

# View common questions on Consumer Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Browse common questions and answers on the Consumer Portal to quickly find information without contacting support.

You can access the frequently asked questions page by navigating to ResourcesFAQs. The system displays a list of 10 frequently asked questions as a default view.
**Related concepts**   

* [Portal FAQ widget](https://www.servicenow.com/docs/KWTYbj~3Dp64RFY2iIvghQ "The Portal FAQ widget displays a frequently asked questions list (FAQ) from the selected knowledge table in the widget on the portal. It enables your users to find answers to their queries without the need to contact customer support or navigate through multiple knowledge article pages. You can filter the FAQs using options in the main navigation.")

*[\>]: and then