---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View household members

# View household members {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the list of members in your household from the Consumer Portal to see their details and manage household accounts.

## Before you begin

Install Customer Household Data Model (com.snc.household) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
Role required: sn_customerservice.consumer  
Note:  
You must be a householdHead to view household members. For details, see [Add consumers to a household](https://www.servicenow.com/docs/CSiy6u~m8Cj~8abxiQy~zw "Add consumers as members of a household.").

## About this task

A household groups related consumers under a single account. Viewing household members lets you see who is associated with your household and access their individual details. Only the household head can view this list.{#view-houesehold-members__view-houesehold-members-context-1}

## Procedure

1. Navigate to the Consumer Portal.
2. Navigate to My hubView household members in the portal header.

## Result

You can view the list of household members. Select any record to view details.
**Related concepts**   

* [Configuring households](https://www.servicenow.com/docs/qYvT0qm84aAvvhHMGMy0NQ "The household entity represents a group of consumers that usually share a common address and use services as a group.")  
**Related reference**   

* [Consumer Service Portal changes](https://www.servicenow.com/docs/VKcDkzlu4ttlAOrjao5beQ "Activating the Customer Household Data Model plugin lets you view households and their members on the Consumer Service Portal, and also view or create cases for household members.")

*[\>]: and then