---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View household members

# View household members on the Consumer Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the list of members in your household from the Consumer Portal to see their details and manage household accounts.

## Before you begin

Install Customer Household Data Model (com.snc.household) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
Role required: sn_customerservice.consumer  
Note:  
You must be a householdHead to view household members. For details, see [Add consumers to a household](https://www.servicenow.com/docs/fh_EK8HOHaPM2gtOFcEsLA "Add consumers as members of a household.").

## Procedure

1. Navigate to the Consumer Portal.
2. Navigate to My hubManage household members in the portal header.

## Result

You can view the list of household members. Select any record to view details.
**Related concepts**   

* [Configuring households](https://www.servicenow.com/docs/Mtcfro3eeH0ZSp9Ldw2_6Q "The household entity represents a group of consumers that usually share a common address and use services as a group.")  
**Related reference**   

* [Consumer Service Portal changes](https://www.servicenow.com/docs/w8G_YTZa5lxfoHSG80lfQg "Activating the Customer Household Data Model plugin lets you view households and their members on the Consumer Service Portal, and also view or create cases for household members.")

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