View install base information from the Business Portal

View a list of install base to track the instances provisioned for your account and see which products or services run on them.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

About this task

You can view all cases and the service status from the last 30 days as well as all active, past, and planned outages. You can also view any active entitlements for the install base. An entitlement is active when its end date is not in the past or it has no end date. If it is linked to a contract, the contract must also be active.

Note:

You can modify the Active Entitlements widget to define your own filters for active entitlements.

Procedure

1. Navigate to the business portal.
2. Select My hub > Manage install base items in the header menu.
   The system displays a list of install base items that belong to your account.
3. Select an install base to view the details including cases created on the install base in the last 30 days, active entitlements, as well as service status and outage history.
4. Optional: To create a case directly from the install base details, select Create Case.