---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View product inventory details

# View Product Inventory information on Business Portal {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Enable customers to view and track the list of product inventories associated to their account.

## Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.partner_admin

## About this task

Install the Customer Life Cycle Self Service plugin (com.snc.customer_lifecycle_mgmt_self_service) to perform the Modify, Suspend, Resume, and
Disconnect actions on product inventories.

To learn how to install the Customer Life Cycle Self Service plugin (com.snc.customer_lifecycle_mgmt_self_service), see [Activate Customer Life Cycle Management Self-Service](https://www.servicenow.com/docs/Ddq3eRSrmBvbXG6qy~FaJg "If you have the admin role, you can install the Customer Life Cycle Management Self Service plugin.").

## Procedure

1. Navigate to the business portal.
2. Select My Hub and then Manage product inventories from the header menu.  
   The system displays a list of product inventories associated to your account.
3. Select a product inventory to view the record details.  
   {#view-product-inventory-information-on-business-portal__table_hmy_qjy_1fc__entry__2}

   | Field | Descriptions |
   |-|-|
   | Number | Unique number of the product inventory. |
   | Product | Reference to the product model from the CMDB table. |
   | Name | Name of the product inventory. |
   | Account | Account associated to the product inventory. |
   | Contact | Contact associated to the product inventory. |
   | Product offering | Product offering associated to a product inventory. |
   | Specification | Product specification associated with a product inventory. |
   | Location | Location of the product inventory. |
   | State | State of the product inventory. Note: If the state is Active, you can't perform the Resume action on the product inventory. |
   | Unit net price | Net price of a single unit of a product inventory. |
   [Table 1. Record view of product inventories]

   {#view-product-inventory-information-on-business-portal__table_hmy_qjy_1fc}
4. View the cases and characteristics associated to the product inventory in the related list.  
   {#view-product-inventory-information-on-business-portal__table_vks_fgy_1fc__entry__2}

   | Related list | Description |
   |-|-|
   | Cases | View all cases associated to the product inventory. |
   | Characteristics | View the characteristics associated to a particular sold product like the characteristic value and the option. |
   | Child sold products | View the child sold products associated to the sold product. |
   | Product information | View the pricing related information of the sold product. |
   [Table 2. Related list descriptions]

   {#view-product-inventory-information-on-business-portal__table_vks_fgy_1fc}
5. Perform one of the desired actions on the product inventory.  
   Install the Customer Life Cycle Management Self service plugin (sn_clm_selfservice) to perform the Modify, Suspend, Resume, and
   Disconnect actions. The flows can be performed only by the customer personas and only on the sold products where the Contact field is the same as the logged in
   user.
   * Modify a product inventory. To learn how to modify a product inventory, see [Modify product inventory records](https://www.servicenow.com/docs/3yTGY~8XNPB7Cn5e6qYmMA "Perform the Modify operation on a single product inventory record that results in the creation of an order on the CRM Workspace to update its existing configurations. For example, you may want to add or delete an optional product inventory or update its configurations.")
   * Suspend a product inventory. To learn how to suspend a product inventory, see [Suspend product inventory records](https://www.servicenow.com/docs/_IJC9WvnSQRskC~6eG8tQw "Perform the Suspend operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By suspending a product inventory, you can pause your services for a period of time.").
   * Resume a product inventory. To learn how to resume a sold product, see [Resume product inventory records](https://www.servicenow.com/docs/bgiiSMh6ZsMRBDSFmncPLQ "Perform the Resume operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace. By resuming a product inventory, you can restart a product or service.").
   * Disconnect a product inventory. To learn how to disconnect a sold product, see [Disconnect product inventory records](https://www.servicenow.com/docs/kKV6t5FzU5l8YY42dAr8tA "Perform the Disconnect operation on a single product inventory record that results in the creation of an order or quote on the CRM Workspace so that you can permanently disconnect a product and its services.")
   {#view-product-inventory-information-on-business-portal__choices_ytr_zgy_1fc}
**Related tasks**   

* [Activate Customer Life Cycle Management Self-Service](https://www.servicenow.com/docs/Ddq3eRSrmBvbXG6qy~FaJg "If you have the admin role, you can install the Customer Life Cycle Management Self Service plugin.")
* [View product information from Business Portal](https://www.servicenow.com/docs/MQnZvAJeOqGK7Dmkcgxtxg "View a list of products to track the products or services sold to your account and manage your services using service catalogs.")