---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View case records from different Portals

# View case records from the Customer and Consumer Service Portals {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View case records such as requests, changes, or problems, from the Customer or Consumer Service Portals.

## Before you begin

Role required: sn_customerservice.customer_admin, sn_customerservice.partner,
sn_customerservice.customer_case_manager, sn_customerservice.customer,
sn_customerservice.consumer

## About this task

If a case has one or more related records, a Related Records widget is displayed on
the case view page that lists those records.

## Procedure

1. Navigate to the Customer or Consumer Service Portal.
2. Select My Lists in the portal header and then select a case.  
   You can use the My Lists filter to narrow the list of records before selecting a case.
3. In the Related Records widget, select a record to view its details.
4. **Optional:** For request records, expand the Stage field to display more details about the request process.
5. Select the X in the upper corner to close the details window.
**Related tasks**   

* [View or modify a case from the Customer Service Portal](https://www.servicenow.com/docs/RuXr7O9hrRMkcC8paDLGPA "View or modify the information in a selected customer service case.")