---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View request status

# View the status of a request, change request, or registration request {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users with the snc_external role can view the status of requests and change requests
from the Customer Service Portal.

## Before you begin

Role required: snc_external

## Procedure

1. In the Customer Service Portal header, select My Lists.
2. In the My Lists filter, select My Cases.
3. Select a case in the Cases list.
4. View the record status after the record number in the Related Records widget.
**Related tasks**   

* [Request an item or service from the Customer Service Portal](https://www.servicenow.com/docs/ys88QaWAC7jcRlDRffzs1w "Browse the catalog and create a request from the Customer or Consumer Service Portals.")
* [Approve a change request, or registration request](https://www.servicenow.com/docs/OWatonTHJm3urYKe1k0jVQ "Users with the snc_external role can view and approve registration requests and change requests from the Customer Service Portal.")