View the status of a request, change request, or registration request

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Users with the snc_external role can view the status of requests and change requests from the Customer Service Portal.

    Before you begin

    Role required: snc_external

    Procedure

    1. In the Customer Service Portal header, click My Lists.
    2. In the My Lists filter, click My Cases.
    3. Click a case in the Cases list.
    4. View the record status after the record number in the Related Records widget.