---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View scheduled callbacks

# View scheduled callbacks {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View all scheduled callbacks in a list view and access individual callback records to reschedule or cancel them.

## Before you begin

Role required: sn_customerservice_agent

## About this task

The Scheduled Callbacks list view displays all scheduled callbacks with details such as callback task number, contact or consumer name, callback number, scheduled start time, and reason for the call. Only callbacks with a
type as Scheduled and the state as Open are displayed.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace..
2. Select the List icon (![List icon to view callback list]())
3. In the Callbacks section, select Scheduled callbacks.
4. Select a scheduled callback to open the callback task record page.
{#view-scheduled-callbacks__steps_x44_3yl_33c}

## Result

You can view all scheduled callbacks and access the callback task record page to reschedule or cancel them.

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