View the service channel configured with Email Interaction for CSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the service channel configured during the installation of the Email Interaction for CSM application. This service channel facilitates the routing of email interactions through Advanced Work Assignment.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Advanced Work Assignment > Settings > Service Channels.
    2. View the Email service channel.