---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View sold product information in CRM Workspace

# View sold product information in CRM Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable customer service agents or managers to view the sold products and the service
offerings associated to the sold product for an account or consumer.

## Before you begin

Role required: sn_customerservice_agent

## About this task

Customer service agents can view which service offerings are associated to the sold
products affected by an issue. They can also see the service commitments and
availability.

## Procedure

1. Open CRM Workspace.
2. Open a customer service case.
3. Click Sold Products to view the sold product associated to the case and the service offering associated to it.
4. Click the service offering to view the service commitments associated to it.